A Treat Beyond Imagination

Consumers Courts In Mumbai

Posted by Deepak Shetty on November 4, 2009

Consumer_CourtIN 1986, Indian government introduced a new Act for the protection of consumers known as COPRA (Consumers Protection Act). The provisions of this Act cover ‘goods’ as well as ‘services’.  The goods are those which are manufactured or produced and sold to consumers through wholesalers and retailers.  The services are in the nature of transport, telephone, electricity, housing, banking, insurance, medical treatment, etc. According to this, no shopkeeper or businessman should cheat the consumer. IF done so, consumer can report in Consumers forum or courts. These courts are meant for protection of consumers. There are 3 levels of Consumer forum:-

1) District level
2) State level
3) Country level

Mumbai being a big city has people who face problems with many products or services they have brought, and sometimes going back to the shop isnt a good idea, as they do nothing about it and refuse to replace or refund the money or even compensate for any faulty services. So when it comes to this point you need to visit a consumer court in Mumbai. Below is a list of consumer courts in Mumabi where you can file your complaint, please find consumer court Mumbai addresses and telephone numbers

Consumer Court In Mumbai

State Commission

The Registrar Consumer Disputes Redressal Commission Administrative Staff College, Hazarimal Somani College, Mumbai – 400 001. 22072097(O) 22018539(fax) 23697273

District Forum Address

Central Mumbai
6th Floor, Arun Chambers, Tardeo, Mumbai. 022 / 24937770

Mumbai Suburban

New Administrative Bldg., 3rd floor,Bandra (East), Mumbai.400 051 022 / 26551625

South Mumbai
6th Floor, Arun Chambers, Tardeo, Mumbai. 022 / 24911734

Collectorate Office,2nd Floor,Room no.214, Thane. 022 / 25344069

To know about the consumer court fee click on the link below


6 Responses to “Consumers Courts In Mumbai”

  1. Dear Shetty ,
    I am giving below a a note from Mombai Grahak Panchayath.M.G.P
    This is a food for thought for you.
    Consumer Protection Act is in need of Protection
    B.S.N.L.Calicut had, in August 2001 disconnected the telephone of one Mr. Krishnan due to non-payment of a bill of Rs. 17103/-.Mr. Krishnan pursued his grievance about the bill with B.S.N.L. but was unsuccessful. He filed a complaint before the District Forum (D.F.) Calicut.The latter by its order dt. 16-11-2001 directed B.S.N.L. to restore the connection and pay the complainant Rs. 5000/- towards compensation along with 12% interest.B.S.N.L. then moved the Kerala High Cour (H.C.) – A single Bench of the H.C. dismissed B.S.N.L.’s Plea and directed it to approach the Kerala state consumer Disputes Redressal Commission. (C.D.R.C.) Failing to be ‘educated’ by this rebuff, the B.S.N.L. appealed before a Division Bench of the Kerala H.C. The latter referred the appeal to a full Bench. The Bench dismissed the petitions on 14-02-2003. B.S.N.L.then moved the Hon. Supreme Court (S.C.) and challenged the judgement of the Kerala H.C. The S.C. Bench. comprising of Hon. justice Markandey Katju and Hon. Justice A. K. Ganguly allowed the appeal. They observed that there is a remedy prescribed US 7 B of the Indian Telegraph Act. of 1885 for resolution of all disputes regarding Telecommunication, through arbitration.
    Since the Telegraph Act is a special law, its provisions would prevail over a general law likeConsumer Protection Act (C.P.A.) – “It is setteled law that general law must yield to special Law. The remedy under the C.P.A. is barred by implication” they held. This, in effect, will take away the jurisdication of the consumer Fora to entertain disputes relating to telecom services. With due respect to the judges, one cannothelp observing that the judgement shows lack of application of judicial mind. In the first place, thereis no reference whatsoerer to the relevant From the Consumer Courts Consumer Protection Act is in need of Protection A more serious implication is that if the logic of the judgement is to be stretched further, all
    services including professional services for which special legislation is available, eg Airlines,Railways, Insurance,Banking, medicine, Law etc.will be out of the
    jurisdiction of the C.P.A.This will defeat the whole purpose of creating a special
    legislation for a single window system for speedy,simple and inexpensive redressal of consumer grievances.provisions/clauses of the C.P.A. whose jurisdiction it has set to define. The definition of service states “service of any description which is made availableto potential (users and includes, but not limited to,the provision of )facilities in connection with banking…., but does not include the rendering of any service free of change or under a contract of personal service. Telephone service does notqualify for either of the exceptions to the definition of a service. No where is it indicated that services which are ruled by a special legislation will be exempted from C.P.A.On the other hand, clause 3 of C.P.A. clearly states that “the provisions of this Act shall be in addition to and not in derogation of the provisions of any other law for the time being in force.” This should clear any doubts about the applicabitily of C.P.A. in case of services for which special legislation is in force.Surprisingly, the judgement completely ignores and infact,
    contradicts two earlier judgements of the Hon. S.C. viz. i) Fair Air Engineers VS. N. K. Modi and ii) Secretary,Thirumrugan Co.op. Agriculchral Credit Society Vs. M. Lalitha. In both of these judgements, the Hon. S.C. has held that above mentioned sec.3 of the C.P.A. imparts jurisdiction to the consumer Fora even in those cases where special Acts are in force. To quote from the judgements. “The Act (C.P.A.) intends to relieve the consumers of the cumbersome arbitration proceedings or civil action. ……… The Act creates a framework for speedy disposal of comsumer
    disputes and an attempt has been made to remove the existing evils of the ordinery court system… The Act being a beneficial legislation should receive a Liberal construction.” On the other hand, the Hon. judges have relied on an earlier Judgement of the S.C. Viz Chairman, Thiruvallurar Transport Corp. VS. Consumer Protection Council, which is far from relevant in the instant case. The judgement is not only controversial and illconceived but its implications are disastrous . The
    immediate effect of the order will be that all complaints regarding telephone services pending before the Consumer Fora throughout the country will be dismissed. The complainants will have to file them afresh before the arbitrators appointed by the Govt. Telephone service providers on their part will not only keep compliance of the orders of the fora on hold, but also apply for a review of the cases already disposed off by the Fora.A more serious implication is that if the logic of the judgement is to be stretched further, all services including professional services for which special legislation is available, eg Airlines, Railways, Insurance, Banking, medicine, Law etc. will be out of the jurisdiction of the C.P.A. This will
    defeat the whole purpose of creating a special legislation for a single window system for speedy,simple and inexpensive redressal of consumer grievances. This reminds me of the early 1990 s when various professional bodies and service providers tried their best to be exempted from the C.P.A. However, thanks to the efforts of the consumer organigations and judicious interpretation of the Act by the National commission and the Hon.supreme court. The jurisdiction of the C.P.A. has not only remained in tact but has actually expanded. Since the instant judgement may start a regressive trend by making inroads in the jurisdiction of the Comsumer Fora, consumer organisations in the country must take up this issue and make an unequivocal demand for a review of the judgement. M.G.P. also plans to approach the
    Central Govt. (Dept.of Consumer Affairs and Dept.of Law and Judiciary) to take a lead in the matter of review of the judgement.

    – Lalita Kulkarni
    Ex-member Mumbai District Forum
    Monday, November 2, 2009


    appeal no 720/09
    current status




    Your Comment is very short.
    Do you mean an appeal is lodged against the supreme court order in the case quoted by Lalita Kulkarni Ex-member Mumbai District Forum?
    Apeal No given is lodged where and in what form, a Revision petition in Supreme court?
    Please give e-mail address of yours for further contact with you,avoid if not willing

  4. shahabuddin ansari said

    i have purchas3ed one cooker of marlex company worth Rs1700/-,under 7 year warrunty,,but from day 1 it is not working properly,i have complailnted to the shopkeeper several times ,he told me to leave the cooker in the shop he will send it for the service ,but after that also there is no change in the status of the cooker ,now he is telling us he is not going to change nor going to repair the cooker.
    please to the needfull and please gfuide me .
    your faith fully
    Shahabuddin Ansari

  5. Consumer Court can not acts as a court they are FORUM means tribunal, Court words means that a premises where third party evidence is required for further proceedings, but in Consumer Forum no evidence is required and if the 3 party evidence is required then they also transfer the case accordingly to the Civil Court. Visit: You can find all the related information on Consumer Forum like judgments, Consumer protection act and Rules & Address.

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