India Today Book Club Fraud Offers Beware!!!
Posted by Deepak Shetty on June 10, 2009
I normally book my railway tickets through IRCTC online booking. One day I got an offer from India Today Book Club through IRCTC:
A Swatch Watch & Benetton Watch worth Rs.7999/- for Rs. 2150/- inclusive of Delivery charges.
I find the offer attractive but still didn’t trust it, so I called up India Today Book Club Customer Care who assured me of the offer and also suggested me to pay a part of the amount if I don’t want to pay full amount at a time. It was a too good offer to resist.
There was no chance of doubt as India Today Book club is a subsidiary of India Today group is a leader in Publications, Television, News, Education and a whole lot of other media.
I Proceeded with the offer, called up the India Today Book Club Customer care, had a tlk with them, made a payment of Rs. 500 (Mobile transaction), the executive promised me of delivery in next 13 days as per their rules and conditions mentioned on their site http://www.indiatodaybookclub.com. This transaction was done on 16th Feb.
I was very excited, but I didn’t receive it. On March 15th I called up customer care, he replied it has been dispatched & will reach u shortly. I waited for more days, again on March 30th, I again enquired up with Customer care who said, that the consignment is stuck some where & raised a complaint (Complaint Number : 8216),and convinced me of getting my package in a weeks time which never happened.
Now, Its too much. I wrote a strong mail to email mentioned in the site, stating the whole issue, in detail. I received a reply:
From:Response< response@indiatodaybookclub.com >
Date: 21 Apr 09 09:49:20
Dear Member,
We thank you for your e-mail to us.
In this regard we would like to inform you that we have dispatched your order on 23-MAR-2009 through postal under the consignment number 561202.
We request you to kindly wait for some more time and you will receive the same at the earliest.
ITBC09881512 – membership number
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
MEGHA
Executive Relations
India Today Book Club
This again seemed a false assurance, as when I replied again asking about the courier service so that I can check at my end, they couldn’t give a reply to me. They don’t have any answer for it because they never sent the consignment.And as if it was not enough, they keep on sending me messages about other offers, which sound quite nice. I am afraid, other people who are getting such emails, messages etc, and are also on the way to get cheated. One of my friends also received an offer from them, but I immediately stopped to him, to even think about that.
Such incidences are never expected from a brand like India today, which cheats people with false offers. So, I decided to post it in my blog, to warn other people, and also to request IRCTC to stop patronizing such frauds. Please forward this Information to as many people u can & save them from such cheat offers .
Deepak 
ZillionBig said
Thanks for this issue. This was a shock for me. Will take care, and hope you get your watches.Cheers
Nona said
Thanks for the warning. I came across the same offer and thought it to be a good deal. I think the ‘Real’ India today book club should be notified about this bogus club.
Deepak Shetty said
Hey nonarhe its real india today book club who is giving this bogus offers , its no one else who is doing it on their behalf so no more trusting on real brands too
rafique shaikh said
yes mr. shetty i am also getiing the same offers from last two years,but i was not attracted to their scheme as i enquired about the same with lots of people,it is not easy to give that much of discount, so u should b careful with such emails.i had booked an encyclopedia britannica n a addidas bag on condition of vpp payment,but when i reached the post office i found a small envelope in my name for which they asked me to pay me rs400/ there only i smelled something fishy is there behind all this.better pay full amount n buy something instead of going for such false discounts, they even announced my name in sweepstake as winner of sx4 car, do u believe this?.the world has changed a lot nowadays all white collar crimes r raising thier heads so b careful hereafter. bye
Deepak Shetty said
yes i will be , and hope to reach as mny ppl i can through all mediums so that they are not fooled
shreelaalit said
did you get your watches…..
so sorry it happened to you…..
at the same time, glad that we have such e-mediums to connect to the masses and spread such news.
Rajesh Singh said
Srila Bhaktisidhhanta Saraswati once said, “this world is full of cheaters and cheated and not for a gentleman to live. Everyone who claims himself to be a gentleman should finish off their job in this material world and go back from here.” This material world is like a lavatory, where you cant stay too long & complain of bad smell, just finish your job and leave this place.
Vijeeth Shetty said
You can write about this on the consumer complaints website.. they speed up the process.
rakesh k.kashyap said
my daughter ishita kashyap ordered one benetton wrist watch and i made the payment from my mobile 09814412195 following the directions given by the person from delhi office. but to my horror i received 2 watches instead of one ordered. payment for two wathes were deducted from my credit card. while i was making payment on mobile the person from delhi office told me that transaction has failed & make payment once again. i told him then only to make sure that double payment is not done. but he told me not to worry. but i received 2 watches. my daughter sen a complaint but got no response.her membership no. is ITBC093365. the 2nd watch is useless to me. it must be returned back as it is their fault.
india today book club said
Dear Member,
We have come across your online consumer complaints.
With reference to your complaint, we would like to inform you that your complaint forwarded to concern department. You will be get the order very soon.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on feedback@indiatodaybookclub.com or call us at 011-40502424.
We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.
Thanks & Regards,
Team, India Today Book Club
Deepak Shetty said
how times will you just keep forwarding my complaint since last 5 months , stop making false promises guys and stop fooling people in the name of india today by giving fake offers , “you value our association with u ” cut that crap you care a damn stop fooling people and if possible bring into notice of your authorities whats happening .
bashir sheikh said
I HAVE BEEN CHEATED BY INDIA TODAY BOOK CLUB TOO.
Dear Mr.Kuldeep Singh, India Today Book Club,
We have already send you the scanned copy. How long will you be taking to deliver the goods or should I approach the Court of Law and sue you.
Sincerely,
Bashir Sheikh
Mumbai
On Fri, Aug 21, 2009 at 3:12 PM, Feedback Club wrote:
Dear Member,
We apologize for the inconvenience cause to you.
With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424
Thanks & Regards
Kuldeep Singh
India Today Book Club
From: bashir sheikh [mailto:bashm44@gmail.com]
Sent: Thursday, August 20, 2009 12:11 PM
To: Feedback
Subject: Re: Urgent: Goods not received; charged on HDFC Rs.5697/- on 13th July 2009.
Dear Sir,
Just received your email with nothing in it. It is a blank email.
Bashir Sheikh
On Wed, Aug 19, 2009 at 2:06 PM, Feedback Club wrote:
From: bashir sheikh [mailto:bashm44@gmail.com]
Sent: Wednesday, August 19, 2009 12:43 PM
To: Feedback
Subject: Urgent: Goods not received; charged on HDFC Rs.5697/- on 13th July 2009.
Dear Mr.Sami Hasan,
As required by you through your e-mail of Tuesday, 18th August, 2009, though irritating as we have been waiting since more than a month for the delivery of the ordered goods, attached herewith is the Credit Card statement copy (extract) with a yellow highlight on the Living Media charge of Rs.5,697/- charged on 13th July 2009. The expiry date is 10/11 (October 2011).
Sincerely,
Bashir Sheikh
B-408, Rajkamal,
Off Yari Road,
Versova,
Andheri (W),
Mumbai, 400061.
TEL. No: 9820153770
— On Tue, 18/8/09, Feedback Club wrote:
From: Feedback Club
Subject: RE: RE: RE: Art d’inox 55 piece Fine Dinner Set. Booking ID 7770035833
To: “‘bashir sheikh'”
Date: Tuesday, 18 August, 2009, 3:56 AM
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you.
With reference to your mail, we request you to provide us your credit card statement copy with expiry date, so that we can check the details and forward it to our concern department to do the needful from our end as soon as possible.
Waiting for your revert on the same.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards
Sami Hasan
India Today Book Club
From: bashir sheikh [mailto:bashm44@yahoo.co.in]
Sent: Monday, August 17, 2009 4:27 PM
To: Feedback
Cc: Bashir Sheikh
Subject: Fw: RE: RE: Art d’inox 55 piece Fine Dinner Set. Booking ID 7770035833
Dear Sirs,
Please refer to my booking Id No 7770035833.
I would like to know the status of the order placed by me for the subject Dinner set on July, 13,2009.
I have sent several reminders earlier but so far have not been given a satisfactory reply as to the status of my order. At the time of placing the order, I was told that the parcel would be delivered within three weeks.
I shall appreciate your immediate reply.
Bashir Sheikh
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at ithelpdesk@intoday.com.
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at ithelpdesk@intoday.com.
india today book club said
The complaint made by Mr. bashir sheikh had been resolved. and as per his request we have refunded his amount in his account on the 2009 08 28 by REF# 200908289001250
If you have any further queries, please mail back to us on our given id:
feedback@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.-
011-40502424
Vishwanath said
I HAVE BEEN CHEATED BY INDIA TODAY BOOK CLUB TOO…
They have promised me one thing and delivered another item, I have been contact with them from Last 6 days(initial complaint made on 8th Sep 2009) still problem is not solved, every time I call the customer care executive they give a FALSE promise of solving the problem in 24 hours, and not even reverting the email reply… I had called more than 7 time to customer care so far, every time I have spent on average 20 minutes on STD with them,so far no solution.
Can any one know how to solve this issue? Please let me know how to complain in Consumer Court and possibly in media, so that other wont get cheated…
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
Bluedart consignment no:43588348064
Thanks
Vishwanath
Vishwanath said
Dear Saritha,
As per our telephone conversation todat at 11 AM to 11 30 AM, You have confirmed that you have received my below email and you will reply the same mail for confirmation, So far I have not received any reply from you.
Also you have promised me solving my complaints in 2 days from today.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
Bluedart consignment no:43588348064
Thanks
Vishwanath
On Fri, 11 Sep 2009 14:28:53 +0530 wrote
>Dear Sir,
>
Subject: Wrong item delivery.
>
Note: Please confirm once you receive this mail.
>
I have been offered Samsung Star 3G mobile phone from your promotion department on 28 Aug 2009 for Rupees 6498 and I have made a single credit card payment on the same day before 1PM (as mentioned in offer by the promotion sales executive). But I have received the parcel from BlueDart on 08 Sep 2009 which contains Samsung Marina mobiile which is not my order.
>
I request you to take back the wrong item you have sent and return back my money.
>
Member ship no: ITBC09102049
>
My Complaint number:198091
>
My order number:110038738
>
Bluedart consignment no:43588348064,
I also like to mention the pain I have gone throgh solving the problem by calling your executives.
>
Since today I have called 5 times your customer care executive and each time I have to spent 15-20 minutes on STD call and not able to solve the issue. Also I wonder why you have not received my earlier emails ( as per customer care executive) and which was earlier confirmed by feedback dept. (email: feedback@indiatodaybookclub.com)
>
I again request you to go throgh all the conversation recording including the purchase and promotional call which will help you to understand the actual problem.
>
On overall it has been horrible exeperiece with your organization and bad customer support.
>
Hopping this e-mail will solve my problem
>
Thank N Regards,
>
Vishwanath
>
>
Please follow my earlier e-mail thread for the details again.
>
——— Forwarded message ———-
>
From: wish__u
>
>
Date: Thu, Sep 10, 2009 at 12:10 PM
Subject: Re: Re: RE: Enquire on status of purchased Samsung Star 3G mobile.
To: feedback@indiatodaybookclub.com, itbc4u@indiatodaybookclub.com, order@indiatodaybookclub.com, kvishwanath@novell.com
Hi,
>
So far I have not received any update from you on my earlier e-mail, which was sent on 08 September 2009. Please, do the needful as early as possible.
The following are conversation I had with your customer care executives. I observed that every time I call the number 011-40502424, it takes long time to connect to customer care executive and executives are taking really long time to resolve the issue.
>
1. On 08-Sep-2009 with Mr. Kapil.(10-20 minutes conversation around 1:45 PM)
>
I spoke to Mr. Kapil and complained about the wrong item delivery for my purchase. He asked me to send a mail to the below mentioned e-mail ids.
>
Complaint number: 198091
>
order number: 110038738
>
email: order@indiatoday-bookclub.com
>
itbc4u@indiatoday-bookclub.com
>
2. On 08-Sep-2009 with Mr. Rashid, ( Spoke to him around 20 minutes around 1:40 Pm)
>
I asked him about the status of my complaints, I apologized me for the delay and promised me that, I would get a reply for my e-mail before End of the day. However I have not received any reply so far. He himself felt bad for wrong commitment of the Promotion team sales executives a during my transaction and he also mentioned that appropriate action will be taken against him/her.
>
2. On 09-Sep-2009 with Mr. Suresh,(at 10 35 AM)
I spoke to Mr, Suresh, during this time, he again promised me that today End of day I would get appropriate reply from the concerned team . He also mentioned that I could take whatever action required if I do not get a proper solution from the your organization.
So, I would request you to resolve this issue as early as possible, since I can not keep the wrong parcel item in office for long time.
>
The sales executive with whom I had made transaction during my purchase (28 Aug 2009) specifically mentioned himself that her belongs to promotional sales team and thats why he can offere Samsung Star 3G mobile for 6498 Rs. Please listen the conversation details again during purchase and clarify me why I have been sent a wrong item. Also I have paid 6498 Rupees (for Samsung Star 3G ) and the item sent (Samsung Marina) is not worth for that money. (market price is 5700 Rupees in Bangalore).
Waiting for your response.
Thanks
Vishwanath
On Tue, 08 Sep 2009 17:23:34 +0530 wrote
Hi,
I am Vishwanath Kumar Kalavar, residing in Bangalore (Karnataka state), my membership number is ITBC09102049.
I have a got a call from India today Book club promotion team saying that Samsung Star 3G mobile will be given on discount. I have agreed to purchase the Samsung Star 3G mobile for 6498 Rupees and made payment on 28th August 2009 around 1 PM. I am pretty much sure I have ordered only the Samsung Star 3G and not Samsung Marina, Please hear my conversation recording with your sales executive on that day.
To surprise, today I have received Samsung Marina (B2100) from Blue dart on my Office address.
I would not like to accept the wrong item which you have sent, also I would return this back to you, I am not satisfied with your service.
I have called customer care (011 40502424) and made a complain today at 1 45 PM. I spoke to Mr. Kapil, I asked me to send a mail on below id.
Complaint number: 198091
order number: 110038738
email: order@indiatoday-bookclub.com
itbc4u@indiatoday-bookclub.com
So, far I had good faith on your organization, I again request you to listen to my conversation with your sales executive during my purchase and payment.
Also please clarify why one will pay 6498 Rupees for Samsung Marina when it is available for 5700 in market.
Refer:
http://www.results-source.com/2009/08/samsung-marine-review-specifications.html
Indian Price :
Samsung Marine Mobile is available in India for a Rs.5700 only
Avg Current Market Price :Rs. 5700
Last Updated On: August 19 2009
Place : Chennai Delhi Kolkata Mumbai
I request you to do the needful as early as possible.
Thanks,
Vishwanath Kumar Kalavar
Mobile: 9740078828
On Tue, 08 Sep 2009 09:10:37 +0530 wrote
Dear Member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail we would like to inform you that your order has been fully processed from our end.
Kindly note down your
Member ship no: –
ITBC09102049
for future reference.
Your order has been dispatched on 05-SEP-2009 through BLUEDART Courier & your consignment no. is 43588348064,
Kindly wait for some working days. We assure you will get the same soon.
We value your association with
India Today Book Club and thank you for your patronage & co-operation.
For further queries & assistance please feel free to call at our helpline 011-40502424
Thanks & Regards
Sami Hasan
India
Today Book Club
From: wish__u [mailto:wish__u@rediffmail.com]
Sent: Monday, September 07, 2009 6:19 PM
Subject: Enquire on status of purchased Samsung Star 3G mobile.
Hi,
I am Vishwanath Kumar Kalavar, have purchase Samsung Star 3G mobile from
India today book club. Please let me know what is status of the delievery, I have not received the parcel yet as of 07 September 2009 EOD.
I got a sms saying that my order has been processed with order id 0GA090066129.
Please let me know the status of the purchase order including Gift.
I tried reaching your customer call number 011-40502424, It is taking unusual long time to connect to customer care executive (which is bad).
Thanks
Vishwanath
Vishwanath said
Mail thread of mine….
Dear Saritha,
As per our telephone conversation todat at 11 AM to 11 30 AM, You have confirmed that you have received my below email and you will reply the same mail for confirmation, So far I have not received any reply from you.
Also you have promised me solving my complaints in 2 days from today.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
Bluedart consignment no:43588348064
Thanks
Vishwanath
On Fri, 11 Sep 2009 14:28:53 +0530 wrote
>Dear Sir,
>
Subject: Wrong item delivery.
>
Note: Please confirm once you receive this mail.
>
I have been offered Samsung Star 3G mobile phone from your promotion department on 28 Aug 2009 for Rupees 6498 and I have made a single credit card payment on the same day before 1PM (as mentioned in offer by the promotion sales executive). But I have received the parcel from BlueDart on 08 Sep 2009 which contains Samsung Marina mobiile which is not my order.
>
I request you to take back the wrong item you have sent and return back my money.
>
Member ship no: ITBC09102049
>
My Complaint number:198091
>
My order number:110038738
>
Bluedart consignment no:43588348064,
I also like to mention the pain I have gone throgh solving the problem by calling your executives.
>
Since today I have called 5 times your customer care executive and each time I have to spent 15-20 minutes on STD call and not able to solve the issue. Also I wonder why you have not received my earlier emails ( as per customer care executive) and which was earlier confirmed by feedback dept. (email: feedback@indiatodaybookclub.com)
>
I again request you to go throgh all the conversation recording including the purchase and promotional call which will help you to understand the actual problem.
>
On overall it has been horrible exeperiece with your organization and bad customer support.
>
Hopping this e-mail will solve my problem
>
Thank N Regards,
>
Vishwanath
>
>
Please follow my earlier e-mail thread for the details again.
>
——— Forwarded message ———-
>
From: wish__u
>
>
Date: Thu, Sep 10, 2009 at 12:10 PM
Subject: Re: Re: RE: Enquire on status of purchased Samsung Star 3G mobile.
To: feedback@indiatodaybookclub.com, itbc4u@indiatodaybookclub.com, order@indiatodaybookclub.com, kvishwanath@novell.com
Hi,
>
So far I have not received any update from you on my earlier e-mail, which was sent on 08 September 2009. Please, do the needful as early as possible.
The following are conversation I had with your customer care executives. I observed that every time I call the number 011-40502424, it takes long time to connect to customer care executive and executives are taking really long time to resolve the issue.
>
1. On 08-Sep-2009 with Mr. Kapil.(10-20 minutes conversation around 1:45 PM)
>
I spoke to Mr. Kapil and complained about the wrong item delivery for my purchase. He asked me to send a mail to the below mentioned e-mail ids.
>
Complaint number: 198091
>
order number: 110038738
>
email: order@indiatoday-bookclub.com
>
itbc4u@indiatoday-bookclub.com
>
2. On 08-Sep-2009 with Mr. Rashid, ( Spoke to him around 20 minutes around 1:40 Pm)
>
I asked him about the status of my complaints, I apologized me for the delay and promised me that, I would get a reply for my e-mail before End of the day. However I have not received any reply so far. He himself felt bad for wrong commitment of the Promotion team sales executives a during my transaction and he also mentioned that appropriate action will be taken against him/her.
>
2. On 09-Sep-2009 with Mr. Suresh,(at 10 35 AM)
I spoke to Mr, Suresh, during this time, he again promised me that today End of day I would get appropriate reply from the concerned team . He also mentioned that I could take whatever action required if I do not get a proper solution from the your organization.
So, I would request you to resolve this issue as early as possible, since I can not keep the wrong parcel item in office for long time.
>
The sales executive with whom I had made transaction during my purchase (28 Aug 2009) specifically mentioned himself that her belongs to promotional sales team and thats why he can offere Samsung Star 3G mobile for 6498 Rs. Please listen the conversation details again during purchase and clarify me why I have been sent a wrong item. Also I have paid 6498 Rupees (for Samsung Star 3G ) and the item sent (Samsung Marina) is not worth for that money. (market price is 5700 Rupees in Bangalore).
Waiting for your response.
Thanks
Vishwanath
On Tue, 08 Sep 2009 17:23:34 +0530 wrote
Hi,
I am Vishwanath Kumar Kalavar, residing in Bangalore (Karnataka state), my membership number is ITBC09102049.
I have a got a call from India today Book club promotion team saying that Samsung Star 3G mobile will be given on discount. I have agreed to purchase the Samsung Star 3G mobile for 6498 Rupees and made payment on 28th August 2009 around 1 PM. I am pretty much sure I have ordered only the Samsung Star 3G and not Samsung Marina, Please hear my conversation recording with your sales executive on that day.
To surprise, today I have received Samsung Marina (B2100) from Blue dart on my Office address.
I would not like to accept the wrong item which you have sent, also I would return this back to you, I am not satisfied with your service.
I have called customer care (011 40502424) and made a complain today at 1 45 PM. I spoke to Mr. Kapil, I asked me to send a mail on below id.
Complaint number: 198091
order number: 110038738
email: order@indiatoday-bookclub.com
itbc4u@indiatoday-bookclub.com
So, far I had good faith on your organization, I again request you to listen to my conversation with your sales executive during my purchase and payment.
Also please clarify why one will pay 6498 Rupees for Samsung Marina when it is available for 5700 in market.
Refer:
http://www.results-source.com/2009/08/samsung-marine-review-specifications.html
Indian Price :
Samsung Marine Mobile is available in India for a Rs.5700 only
Avg Current Market Price :Rs. 5700
Last Updated On: August 19 2009
Place : Chennai Delhi Kolkata Mumbai
I request you to do the needful as early as possible.
Thanks,
Vishwanath Kumar Kalavar
Mobile: 9740078828
On Tue, 08 Sep 2009 09:10:37 +0530 wrote
Dear Member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail we would like to inform you that your order has been fully processed from our end.
Kindly note down your
Member ship no: –
ITBC09102049
for future reference.
Your order has been dispatched on 05-SEP-2009 through BLUEDART Courier & your consignment no. is 43588348064,
Kindly wait for some working days. We assure you will get the same soon.
We value your association with
India Today Book Club and thank you for your patronage & co-operation.
For further queries & assistance please feel free to call at our helpline 011-40502424
Thanks & Regards
Sami Hasan
India
Today Book Club
From: wish__u [mailto:wish__u@rediffmail.com]
Sent: Monday, September 07, 2009 6:19 PM
Subject: Enquire on status of purchased Samsung Star 3G mobile.
Hi,
I am Vishwanath Kumar Kalavar, have purchase Samsung Star 3G mobile from
India today book club. Please let me know what is status of the delievery, I have not received the parcel yet as of 07 September 2009 EOD.
I got a sms saying that my order has been processed with order id 0GA090066129.
Please let me know the status of the purchase order including Gift.
I tried reaching your customer call number 011-40502424, It is taking unusual long time to connect to customer care executive (which is bad).
Thanks
Vishwanath
Vishwanath said
I got a call from Mr. Kuldeep at 4:05 PM today(14 Sept 2009) and he mentioned there is some confusion of item which INDIA TODAY BOOKCLUB has promised while purchasing and delivered item. I insisted him to send a written mail to justify the conversation to my email id which I have given to him. He agreed and not yet sent a reply yet… this shows how easily they can make FALSE statements and make us FOOL….
The number he is called from is +911140523781
I am shamed of myself having made a transaction with these guys…..
~thanks
Vishwanath
Vishwanath said
I got a call from Mr.Ravi from INDIA TODAY BOOK CLUB around 6 20 PM today (15 Sept 2009) regarding my earlier queries.He confirmed that there was *MISTAKE* of wrong item commitment from their end during transaction and they will refund the money back within 21 days after item is received from me. I insisted him to send a mail confirmation and asked him reduce the time for money refund, he mentioned that the money will be refunded in 2 days after receiving the refund of item.
CAN INDIA TODAY BOOKCLUB answer how can you change the period of 21 days to 2 days so quickly when I insisted to pay back quickly? Also how can I believe these guys that they will refund my money once I return the parcel through courier.
I also spent lots of time making STD calls and my valuable working time talking to their customer care executives which was Totally waste till today. How can I claim the money I spent for this WRONG transaction from the INDIA TODAY BOOKCLUB end. The *MISTAKE* was from their end and why should I loose my money for the same?
Please share your thought if any one had such experience??. Will consumer court help me to claim my money and pain I have gone through during transaction with these so called INDIA TODAY BOOKCLUB.
THEY TOOK 8 DAYS TO JUST CONFIRM THAT THEY WAVE COMMITTED WRONG ITEM AND WILL TO THE NEEDFUL. TILL THEN THEY WERE BUSY WITH MAKING FALSE COMMITMENT ALL IN MY INTERACTIONS WITH THEM. THEY THINK WE ARE FOOL AND DO NOT HAVE ANY WORK TO DO.
Just waiting for Mr. Ravi’s reply, hoping at least he does not prove me wrong…
Thanks
Vishwanath
15 Sept 2009 6 50 PM
Vishwanath said
Mr. Ravi had promised me that I would get the e-mail confirmation before 11 AM today (16 Sept 2009) and now its 1PM, till now *NO REPLY* and *NO CONFIRMATION* is been received yet. I do not understand what these people think of us, WHY ALWAYS FALSE PROMISES?
WHAT IS THE GUARANTEE THAT THEY WILL RETURN THE MONEY BACK? Did any one received refund of money?
I am really frustrated of these guys and I am almost lost my patience.
~thanks
Vishwanath
16 Sept 2009 1PM IST
Deepak Shetty said
no dude they dont even refund your money der are many facing the same problem
Vishwanath said
HOW ASHAMED OF THESE INDIA TODAY BOOK CLUB GUYS.?????
See every time they promise me solving my complaint in two days since last August 28th 2009. I am not sure why they are behaving like this? Why local media and authorities are still not exposing their scam so far? I know there are many like me who are been cheated by ITBC. If you see all my threads we will realize what is my issue. Below the summary of the Wrong commitment of these guys.
++++++++++++++++++++
Email copies here:
Sub: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
Dear Sushil,
As per your telephone conversation with me on 5th November 2009 at 5:40PM, I am resending this email complaint by summarizing all my initial 50 or more emails which I have communicating from last 2 months with India Today Book Club (ITBC).
The following are the details of my purchase.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
BlueDart consignment no:43588348064
What is my complaint?
1. I am Vishwanath Kumar Kalavar, residing in Bangalore (Karnataka state), my membership number is ITBC09102049.
I had a got a call from India today Book club promotion team saying that Samsung Star 3G mobile will be given on discount. I had agreed to purchase the Samsung Star 3G mobile for 6498 Rupees and made payment on 28th August 2009 around 1 PM. I am pretty much sure I have ordered only the Samsung Star 3G and not Samsung Marina, Please hear my conversation recording with your sales executive on that day.
To surprise, on 8th Sep 2009 I have received Samsung Marina (B2100) from Blue dart on my Office address.
I have called customer care (011 40502424) and made a complain today at 1 45 PM. I spoke to Mr. Kapil, He asked me to send a mail complaint.
Complaint number: 198091
order number: 110038738
2. On 16th Sept 2009, I got a email confirmation from Mrs. Jagriti, saying that it was a wrong commitment from ITBC and I need to return back the item so that ITBC will refund the money back. See below email .
(Dear Member,
We apologize for the inconvenience caused to you.
As per telephonic conversation with Mr. Ravi Negi we inform you that as per the wrong commitment kindly send the parcel back to us on the address given below along with the photocopy of the invoice and an intimation letter and when your parcel will return back to us and update in our data base so we will arrange your refund within 2 to 3 days.
India Today Book Club
F-14, 201 Competent House,
Middle Circle, Connaught Place,
New Delhi 110001.
We once again apologize for the inconvenience.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club)
3. I inquired Blue Dart courier service to resend the mobile as I have received the parcel from them. Blue Dart rejected accepting the parcel saying that since it is an electronic item and having value worth more than 5000 INR, the sender has to initiate the refund request. This refund request should be initiated by ITBC as it has received from ITBC.
4. I have been contacting ITBC (so far I have sent more than 50 emails and made more than 10 calls to your organization which I have all the details with me) from last 2 months on resending the item back so far no action has been taken. For your kind information no courier company will accept mobile phone as it can carry sensitive data. We need to declare and have insurance for the item sending.
6. So, I have decided to lodge a complaint against ITBC in Consumer forum. I have lodged a online complaint. I decided to lodge a written complaint against ITBC for its negligence and false commitment towards customer in Bangalore Urban Consumer Court. The Consumer Court has asked me to file a written complaint on next week with all the written communication I had with ITBC so far regarding this complaint.
Dear sushil, I hope you might understood the problem now. I have almost more than 50 emails replies from ITBC saying that they will solve the issue in few days from last two months.
I again request you to have a look at this issue seriously and take action as quickly as possible. For your kind information, the item which you have sent (Samsung Marina 2100) is just worth of 5250 INR in Bangalore today. However I have paid 6498 INR and spent more than 150 INR for STD customer care calls so far. Also the Wrong commitment from your side and not from me.
Please let me know when can you solve the problem. I am planning to file a written complaint in Consumer court on coming Saturday.
http://www.consumercourt.in/other-product-services/9643-fraud-india-today-book-club.html#post16752
Thanks,
Vishwanath Kumar Kalavar
Dear Member , Thanks for your mail to us, With reference to your mail we woul…
Nov 6 (11 days ago)
feedbackLoading…
Nov 6 (11 days ago)
Dear Member ,
Thanks for your mail to us,
With reference to your mail we would like to inform you that we have forwarded your complain to our concern department , you will get the resolution very soon .
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424 .
Thanks & Regards
Kuldeep Singh
India Today Book Club
From: Vishwanath Kalavar [mailto:vkalavar@gmail.com]
Sent: Friday, November 06, 2009 12:12 PM
To: Feedback; ITBC4U; order@indiatodaybookclub.com; response (ITBC)
Subject: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
– Show quoted text –
Dear Sushil,
As per your telephone conversation with me on 5th November 2009 at 5:40PM, I am resending this email complaint by summarizing all my initial 50 or more emails which I have communicating from last 2 months with India Today Book Club (ITBC).
The following are the details of my purchase.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
BlueDart consignment no:43588348064
What is my complaint?
1. I am Vishwanath Kumar Kalavar, residing in Bangalore (Karnataka state), my membership number is ITBC09102049.
I had a got a call from India today Book club promotion team saying that Samsung Star 3G mobile will be given on discount. I had agreed to purchase the Samsung Star 3G mobile for 6498 Rupees and made payment on 28th August 2009 around 1 PM. I am pretty much sure I have ordered only the Samsung Star 3G and not Samsung Marina, Please hear my conversation recording with your sales executive on that day.
To surprise, on 8th Sep 2009 I have received Samsung Marina (B2100) from Blue dart on my Office address.
I have called customer care (011 40502424) and made a complain today at 1 45 PM. I spoke to Mr. Kapil, He asked me to send a mail complaint.
Complaint number: 198091
order number: 110038738
2. On 16th Sept 2009, I got a email confirmation from Mrs. Jagriti, saying that it was a wrong commitment from ITBC and I need to return back the item so that ITBC will refund the money back. See below email .
(Dear Member,
We apologize for the inconvenience caused to you.
As per telephonic conversation with Mr. Ravi Negi we inform you that as per the wrong commitment kindly send the parcel back to us on the address given below along with the photocopy of the invoice and an intimation letter and when your parcel will return back to us and update in our data base so we will arrange your refund within 2 to 3 days.
India Today Book Club
F-14, 201 Competent House,
Middle Circle, Connaught Place,
New Delhi 110001.
We once again apologize for the inconvenience.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club)
3. I inquired Blue Dart courier service to resend the mobile as I have received the parcel from them. Blue Dart rejected accepting the parcel saying that since it is an electronic item and having value worth more than 5000 INR, the sender has to initiate the refund request. This refund request should be initiated by ITBC as it has received from ITBC.
4. I have been contacting ITBC (so far I have sent more than 50 emails and made more than 10 calls to your organization which I have all the details with me) from last 2 months on resending the item back so far no action has been taken. For your kind information no courier company will accept mobile phone as it can carry sensitive data. We need to declare and have insurance for the item sending.
6. So, I have decided to lodge a complaint against ITBC in Consumer forum. I have lodged a online complaint. I decided to lodge a written complaint against ITBC for its negligence and false commitment towards customer in Bangalore Urban Consumer Court. The Consumer Court has asked me to file a written complaint on next week with all the written communication I had with ITBC so far regarding this complaint.
Dear sushil, I hope you might understood the problem now. I have almost more than 50 emails replies from ITBC saying that they will solve the issue in few days from last two months.
I again request you to have a look at this issue seriously and take action as quickly as possible. For your kind information, the item which you have sent (Samsung Marina 2100) is just worth of 5250 INR in Bangalore today. However I have paid 6498 INR and spent more than 150 INR for STD customer care calls so far. Also the Wrong commitment from your side and not from me.
Please let me know when can you solve the problem. I am planning to file a written complaint in Consumer court on coming Saturday.
http://www.consumercourt.in/other-product-services/9643-fraud-india-today-book-club.html#post16752
Thanks,
Vishwanath Kumar Kalavar
Novell Software Development (I) Pvt,
Laurel ‘D’ block, Bagmane Tech Park
Byrasandra, C V Raman Nagar Bangalore -93
Phone 080-4002 2143
Mobile: 9740078828
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at ithelpdesk@intoday.com.
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Forward
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Vishwanath Kalavar
Dear Sushil, I have not received any call or e-mail from as you have promised…
Nov 9 (8 days ago)
Vishwanath KalavarLoading…
Nov 9 (8 days ago)
Vishwanath Kalavar
to feedback
show details Nov 9 (8 days ago)
from Vishwanath Kalavar
to feedback
date Mon, Nov 9, 2009 at 7:04 PM
subject Re: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
mailed-by gmail.com
hide details Nov 9 (8 days ago)
Dear Sushil,
I have not received any call or e-mail from as you have promised me on last Saturday regarding my complaint.
Thanks
Vishwanath
– Show quoted text –
On Fri, Nov 6, 2009 at 3:33 PM, feedback wrote:
Dear Member ,
Thanks for your mail to us,
With reference to your mail we would like to inform you that we have forwarded your complain to our concern department , you will get the resolution very soon .
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424 .
Thanks & Regards
Kuldeep Singh
India Today Book Club
From: Vishwanath Kalavar [mailto:vkalavar@gmail.com]
Sent: Friday, November 06, 2009 12:12 PM
To: Feedback; ITBC4U; order@indiatodaybookclub.com; response (ITBC)
Subject: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
Dear Sushil,
As per your telephone conversation with me on 5th November 2009 at 5:40PM, I am resending this email complaint by summarizing all my initial 50 or more emails which I have communicating from last 2 months with India Today Book Club (ITBC).
The following are the details of my purchase.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
BlueDart consignment no:43588348064
What is my complaint?
1. I am Vishwanath Kumar Kalavar, residing in Bangalore (Karnataka state), my membership number is ITBC09102049.
I had a got a call from India today Book club promotion team saying that Samsung Star 3G mobile will be given on discount. I had agreed to purchase the Samsung Star 3G mobile for 6498 Rupees and made payment on 28th August 2009 around 1 PM. I am pretty much sure I have ordered only the Samsung Star 3G and not Samsung Marina, Please hear my conversation recording with your sales executive on that day.
To surprise, on 8th Sep 2009 I have received Samsung Marina (B2100) from Blue dart on my Office address.
I have called customer care (011 40502424) and made a complain today at 1 45 PM. I spoke to Mr. Kapil, He asked me to send a mail complaint.
Complaint number: 198091
order number: 110038738
2. On 16th Sept 2009, I got a email confirmation from Mrs. Jagriti, saying that it was a wrong commitment from ITBC and I need to return back the item so that ITBC will refund the money back. See below email .
(Dear Member,
We apologize for the inconvenience caused to you.
As per telephonic conversation with Mr. Ravi Negi we inform you that as per the wrong commitment kindly send the parcel back to us on the address given below along with the photocopy of the invoice and an intimation letter and when your parcel will return back to us and update in our data base so we will arrange your refund within 2 to 3 days.
India Today Book Club
F-14, 201 Competent House,
Middle Circle, Connaught Place,
New Delhi 110001.
We once again apologize for the inconvenience.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club)
3. I inquired Blue Dart courier service to resend the mobile as I have received the parcel from them. Blue Dart rejected accepting the parcel saying that since it is an electronic item and having value worth more than 5000 INR, the sender has to initiate the refund request. This refund request should be initiated by ITBC as it has received from ITBC.
4. I have been contacting ITBC (so far I have sent more than 50 emails and made more than 10 calls to your organization which I have all the details with me) from last 2 months on resending the item back so far no action has been taken. For your kind information no courier company will accept mobile phone as it can carry sensitive data. We need to declare and have insurance for the item sending.
6. So, I have decided to lodge a complaint against ITBC in Consumer forum. I have lodged a online complaint. I decided to lodge a written complaint against ITBC for its negligence and false commitment towards customer in Bangalore Urban Consumer Court. The Consumer Court has asked me to file a written complaint on next week with all the written communication I had with ITBC so far regarding this complaint.
Dear sushil, I hope you might understood the problem now. I have almost more than 50 emails replies from ITBC saying that they will solve the issue in few days from last two months.
I again request you to have a look at this issue seriously and take action as quickly as possible. For your kind information, the item which you have sent (Samsung Marina 2100) is just worth of 5250 INR in Bangalore today. However I have paid 6498 INR and spent more than 150 INR for STD customer care calls so far. Also the Wrong commitment from your side and not from me.
Please let me know when can you solve the problem. I am planning to file a written complaint in Consumer court on coming Saturday.
http://www.consumercourt.in/other-product-services/9643-fraud-india-today-book-club.html#post16752
Thanks,
Vishwanath Kumar Kalavar
Novell Software Development (I) Pvt,
Laurel ‘D’ block, Bagmane Tech Park
Byrasandra, C V Raman Nagar Bangalore -93
Phone 080-4002 2143
Mobile: 9740078828
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at ithelpdesk@intoday.com.
—
Vishwanath Kumar K
Sr. Software Engineer
kvishwanath@novell.com
phone:+91-80-2573 1856/58 extn 2143
Novell Inc.
SUSE® Linux Enterprise 10
Your Linux is ready™
http://www.novell.com/linux
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Vishwanath Kalavar
Dear Sushil, Note: DO NOT REMOVE THE SENDER e-MAIL ID WHILE REPLYING SINCE IT…
Nov 10 (7 days ago)
Vishwanath KalavarLoading…
Nov 10 (7 days ago)
Vishwanath Kalavar
to feedback, itbc4u, order, response
show details Nov 10 (7 days ago)
Dear Sushil,
Note: DO NOT REMOVE THE SENDER e-MAIL ID WHILE REPLYING SINCE IT IS REQUIRED IN SUBMITTING PROOF IN CONSUMER COURT>
I tried calling you today at 5: 40 PM and remind you on your FALSE promise. However no one is picking the call on the number which you have given earlier (+91 1140523781).
As you mentioned on earlier conversation on last Friday 6th Nov 2009 that I need not to file a written complaint against you in Consumer court on Wrong item delivery and pathetic customer service from ITBC , also you have promised to call me back on Monday Nov 10 2009 and initiate the refund courier request.
Could you let me know what happen to your promise? Do you have any idea how does it feels to keep sending mails for a complaint which was filed 2 months back and unattended since then.
Do not hesitate to call me anytime if you need any more clarification. As I mentioned earlier I would file a complaint against you soon and you will receive notice on the same.
Thanks,
Vishwanath,
mob: +91 97400 78828
– Show quoted text –
On Mon, Nov 9, 2009 at 7:04 PM, Vishwanath Kalavar wrote:
Dear Sushil,
I have not received any call or e-mail from as you have promised me on last Saturday regarding my complaint.
Thanks
Vishwanath
On Fri, Nov 6, 2009 at 3:33 PM, feedback wrote:
Dear Member ,
Thanks for your mail to us,
With reference to your mail we would like to inform you that we have forwarded your complain to our concern department , you will get the resolution very soon .
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424 .
Thanks & Regards
Kuldeep Singh
India Today Book Club
From: Vishwanath Kalavar [mailto:vkalavar@gmail.com]
Sent: Friday, November 06, 2009 12:12 PM
To: Feedback; ITBC4U; order@indiatodaybookclub.com; response (ITBC)
Subject: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
Dear Sushil,
As per your telephone conversation with me on 5th November 2009 at 5:40PM, I am resending this email complaint by summarizing all my initial 50 or more emails which I have communicating from last 2 months with India Today Book Club (ITBC).
The following are the details of my purchase.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
BlueDart consignment no:43588348064
What is my complaint?
1. I am Vishwanath Kumar Kalavar, residing in Bangalore (Karnataka state), my membership number is ITBC09102049.
I had a got a call from India today Book club promotion team saying that Samsung Star 3G mobile will be given on discount. I had agreed to purchase the Samsung Star 3G mobile for 6498 Rupees and made payment on 28th August 2009 around 1 PM. I am pretty much sure I have ordered only the Samsung Star 3G and not Samsung Marina, Please hear my conversation recording with your sales executive on that day.
To surprise, on 8th Sep 2009 I have received Samsung Marina (B2100) from Blue dart on my Office address.
I have called customer care (011 40502424) and made a complain today at 1 45 PM. I spoke to Mr. Kapil, He asked me to send a mail complaint.
Complaint number: 198091
order number: 110038738
2. On 16th Sept 2009, I got a email confirmation from Mrs. Jagriti, saying that it was a wrong commitment from ITBC and I need to return back the item so that ITBC will refund the money back. See below email .
(Dear Member,
We apologize for the inconvenience caused to you.
As per telephonic conversation with Mr. Ravi Negi we inform you that as per the wrong commitment kindly send the parcel back to us on the address given below along with the photocopy of the invoice and an intimation letter and when your parcel will return back to us and update in our data base so we will arrange your refund within 2 to 3 days.
India Today Book Club
F-14, 201 Competent House,
Middle Circle, Connaught Place,
New Delhi 110001.
We once again apologize for the inconvenience.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club)
3. I inquired Blue Dart courier service to resend the mobile as I have received the parcel from them. Blue Dart rejected accepting the parcel saying that since it is an electronic item and having value worth more than 5000 INR, the sender has to initiate the refund request. This refund request should be initiated by ITBC as it has received from ITBC.
4. I have been contacting ITBC (so far I have sent more than 50 emails and made more than 10 calls to your organization which I have all the details with me) from last 2 months on resending the item back so far no action has been taken. For your kind information no courier company will accept mobile phone as it can carry sensitive data. We need to declare and have insurance for the item sending.
6. So, I have decided to lodge a complaint against ITBC in Consumer forum. I have lodged a online complaint. I decided to lodge a written complaint against ITBC for its negligence and false commitment towards customer in Bangalore Urban Consumer Court. The Consumer Court has asked me to file a written complaint on next week with all the written communication I had with ITBC so far regarding this complaint.
Dear sushil, I hope you might understood the problem now. I have almost more than 50 emails replies from ITBC saying that they will solve the issue in few days from last two months.
I again request you to have a look at this issue seriously and take action as quickly as possible. For your kind information, the item which you have sent (Samsung Marina 2100) is just worth of 5250 INR in Bangalore today. However I have paid 6498 INR and spent more than 150 INR for STD customer care calls so far. Also the Wrong commitment from your side and not from me.
Please let me know when can you solve the problem. I am planning to file a written complaint in Consumer court on coming Saturday.
http://www.consumercourt.in/other-product-services/9643-fraud-india-today-book-club.html#post16752
Thanks,
Vishwanath Kumar Kalavar
Novell Software Development (I) Pvt,
Laurel ‘D’ block, Bagmane Tech Park
Byrasandra, C V Raman Nagar Bangalore -93
Phone 080-4002 2143
Mobile: 9740078828
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at ithelpdesk@intoday.com.
—
Vishwanath Kumar K
Sr. Software Engineer
kvishwanath@novell.com
phone:+91-80-2573 1856/58 extn 2143
Novell Inc.
SUSE® Linux Enterprise 10
Your Linux is ready™
http://www.novell.com/linux
—
Vishwanath Kumar K
Sr. Software Engineer
kvishwanath@novell.com
phone:+91-80-2573 1856/58 extn 2143
Novell Inc.
SUSE® Linux Enterprise 10
Your Linux is ready™
http://www.novell.com/linux
Reply
Reply to all
Forward
Reply
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Vishwanath Kalavar
to feedback, itbc4u, order, response
show details Nov 13 (5 days ago)
from Vishwanath Kalavar
to feedback@indiatodaybookclub.com,
itbc4u@indiatodaybookclub.com,
order@indiatodaybookclub.com,
response@indiatodaybookclub.com
date Fri, Nov 13, 2009 at 10:30 AM
subject Re: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
mailed-by gmail.com
hide details Nov 13 (5 days ago)
Dear Sushil,
Any update on this? So far I have not heard from you from last one week. Whats happening in ITBC customer care solution? Why you make false commitments.
Please call me today end of the day and fix the issue.
Thanks
Vishwanath
mob:+91 97400 78828
————–
from feedback
to Vishwanath Kalavar
date Fri, Nov 6, 2009 at 3:33 PM
subject RE: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
hide details Nov 6 (11 days ago)
Dear Member ,
Thanks for your mail to us,
With reference to your mail we would like to inform you that we have forwarded your complain to our concern department , you will get the resolution very soon .
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424 .
Thanks & Regards
Kuldeep Singh
India Today Book Club
——————
from Vishwanath Kalavar
to feedback
date Mon, Nov 9, 2009 at 7:04 PM
subject Re: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
mailed-by gmail.com
hide details Nov 9 (8 days ago)
Dear Sushil,
I have not received any call or e-mail from as you have promised me on last Saturday regarding my complaint.
Thanks
Vishwanath
————-
from Vishwanath Kalavar
to feedback@indiatodaybookclub.com,
itbc4u@indiatodaybookclub.com,
order@indiatodaybookclub.com,
response@indiatodaybookclub.com
date Tue, Nov 10, 2009 at 5:57 PM
subject Re: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
mailed-by gmail.com
hide details Nov 10 (7 days ago)
Dear Sushil,
Note: DO NOT REMOVE THE SENDER e-MAIL ID WHILE REPLYING SINCE IT IS REQUIRED IN SUBMITTING PROOF IN CONSUMER COURT>
I tried calling you today at 5: 40 PM and remind you on your FALSE promise. However no one is picking the call on the number which you have given earlier (+91 1140523781).
As you mentioned on earlier conversation on last Friday 6th Nov 2009 that I need not to file a written complaint against you in Consumer court on Wrong item delivery and pathetic customer service from ITBC , also you have promised to call me back on Monday Nov 10 2009 and initiate the refund courier request.
Could you let me know what happen to your promise? Do you have any idea how does it feels to keep sending mails for a complaint which was filed 2 months back and unattended since then.
Do not hesitate to call me anytime if you need any more clarification. As I mentioned earlier I would file a complaint against you soon and you will receive notice on the same.
Thanks,
Vishwanath,
mob: +91 97400 78828
———————–
from Vishwanath Kalavar
to feedback@indiatodaybookclub.com,
itbc4u@indiatodaybookclub.com,
order@indiatodaybookclub.com,
response@indiatodaybookclub.com
date Fri, Nov 13, 2009 at 10:30 AM
subject Re: Wrong item delivered for purchase order 110038738 and complaint no 198091 not resolved from last 2 months.
mailed-by gmail.com
hide details Nov 13 (5 days ago)
Dear Sushil,
Any update on this? So far I have not heard from you from last one week. Whats happening in ITBC customer care solution? Why you make false commitments.
Please call me today end of the day and fix the issue.
Thanks
Vishwanath
mob:+91 97400 78828
—————–
india today book club said
The complaint made by Mr.Vishwanath Kalavar has been resolved and we have refunded his amount. If you have any further queries, please mail back to us on our given id:
feedback@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.-
011-40502424
Regards
Susheel
india today book club
Vishwanath said
I am Vishwanath Kumar Kalavar, yet to confirm the refunded amount in my account. I suggest all my fellow shoppers based on my experience.
PLEASE DO NOT DO ONLINE SHOPPING WITH INDIA TODAY BOOK CLUB (ITBC) unless you are very much sure about the deal because
1. ITBC make FALSE commitments.
2. ITBC does not care of customer after receiving the transaction money.(I made complaint on September 28 2009 on wrong item delivery)
3. ITBC customer care is Pathetic, they make FALSE commitment of solving complaints in 24hours everytime you call them.
4. The customer care number is STD, I have spent 150 Rs on calling them, they refused to refund that money even the mistake from their end.
5. Their toll free customer care number never worked for me.
6. ITBC will give you lots of PAIN and Mental Harassment once you became a member of ITBC.
7. They send lots of SPAM emails which are FAKE(I have 50 in my inbox atleast as of today.They called me and mentioned that I have won 8lakhs as a part of 60lakhs bumber prize,I wonder why ITBC can not concentrate on not making FALSE commitments).
8. I still have case on them for wrong commitment in Consumer forum.
BE AWARE of ITBC.
Regards,
Vishwanath
firoz said
Dear Frend,
I recieved a call for some nice offer,I checked with india today cusomer care and with india today office they assured me that i will recived my gift.
pls advise should I go ahead with it
Deepak Shetty said
dear friend, after reading all this do u really want to go for this offers , its 6 months now i hvent recieved anything . But finally your wish after all this if you trust them
Vishwanath said
Feroz…
I suggest you to know to *NOT* try with them unless you have some written communication from them because whatever they commit on phone will not HOLD GOOD always.
Thanks
Vishwa
Vishwanath said
Got a reply confirmation from INDIA TODAY BOOK CLUB for *WRONG* commitment, However during conversation they have mentioned that they will refund my money including courier charges, which is not MENTIONED in the mail… I wonder whether will they return my purchase money? Should I return?
Mail copied from open feedback from the viewers
———————————————-
from Response
to vkalavar@gmail.com
date Wed, Sep 16, 2009 at 1:03 PM
subject case of wrong commitment
hide details 1:03 PM (5 hours ago)
Dear Member,
We apologize for the inconvenience caused to you.
As per telephonic conversation with Mr. Ravi Negi we inform you that as per the wrong commitment kindly send the parcel back to us on the address given below along with the photocopy of the invoice and an intimation letter and when your parcel will return back to us and update in our data base so we will arrange your refund within 2 to 3 days.
India Today Book Club
F-14, 201 Competent House,
Middle Circle, Connaught Place,
New Delhi 110001.
.
We once again apologize for the inconvenience.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
Executive Relations
India Today Book Club
Vishwanath said
My reply to INDIA TODAY BOOK CLUB.
Dear Sir,
*GENTLE REMINDER.*
I have not received any reply from my last e-mail (see the below e-mail thread), I am waiting for your reply. Please do send me the reply so that I can appropriately plan as per your reply.
Thanks,
Vishwanath
18 Sept 2009
– Hide quoted text –
———- Forwarded message ———-
From: Vishwanath Kalavar
Date: Thu, Sep 17, 2009 at 1:00 PM
Subject: Re: case of wrong commitment
To: Response
Thanks for finally accepting that wrong commitment from your end.
However I have seen many complaints regarding refunding money after you receive back the item. Below link is the one example for the same.
Also, I would like to re-iterate the conversation I had with Mr. Ravi Negi, he promised me refunding the courier charges, however this is not mentioned in your mail.
I also ask you to refund all my expenses for STD charges which I have spent on your customer care as it was a mistake from your side. I am very much sure as per consumer law, I am eligible for getting those expenses since the WRONG COMMITMENT was from your side. If I am not eligible to get the money I spent for the customer care telephone conversations, please explain why I am not eligible, So that I can cross check with Consumer court.
I have inquired BLUE DART about sending back my mobile, they rejected saying that they can not take this item under normal courier since the value of the item is more than 5000 (actually it is 6498 Rs) and also it is electronic item. I wonder how was it send to me before? Was BLUE DART aware of this item value and type?
I would request you to arrange the courier to re-collect the item from my place and pay back the money immediately, if you can not do that please explain why so that I can cross check with Consumer court.
Thanks,
Vishwanath
Vishwanath said
Best example of HOW INDIA TODAY BOOK CLUB can give IRRESPONSIBLE and JOKING reply for our query. I have complained them that “I have received a WRONG ITEM” and they replied saying
“We wish to inform you that your order has been dispatched kindly wait for some time.”
What else proof you need to confirm that they are cheated people…
————————————————————–
from feedbackclub
to Vishwanath Kalavar
date Fri, Sep 18, 2009 at 5:25 PM
subject RE: Re: text mail : Wrong item delivered for purchase order 110038738
Dear Member,
We wish to inform you that your order has been dispatched kindly wait for some time .
Kindly, expect the delivery in one week.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best services always.
For any further query or assistance please feel free to get back to us or contact us on
011-40502424,
Thanks & Regards,
Praveen
India Today Book Club
From: Vishwanath Kalavar [mailto:vkalavar@gmail.com]
Sent: Monday, September 14, 2009 2:14 PM
To: Feedback
Subject: Re: Re: text mail : Wrong item delivered for purchase order 110038738
Hi,
Could you please let me know why my complaint has been taken so lightly and not even tried to solve from last 6 days? I would like you to read my entire below mail thread to understand the issue here. Also please listen to the all the conversations I made with your sales and customer care executives and money and time I spent by getting false promises from them every time.
Please do not make false commitments if you can not deliver them.
Thanks
Vishwanath Kumar Kalavar,
Mobile: +91 97400 78828
Email: vkalavar@gmail.come
wish__u@rediff.com
On Mon, Sep 14, 2009 at 1:49 PM, wish__u wrote:
Dear Saritha,
As per our telephone conversation todat at 11 AM to 11 30 AM, You have confirmed that you have received my below email and you will reply the same mail for confirmation, So far I have not received any reply from you.
Also you have promised me solving my complaints in 2 days from today.
Member ship no: ITBC09102049
My Complaint number:198091
My order number:110038738
Bluedart consignment no:43588348064
Thanks
Vishwanath
Vishwanath said
STILL FOLLOWING UP WITH THESE PEOPLE, UNLESS THEY GIVE SOLUTIONS.
Dear Jagriti,
The earlier address given by “Jagriti” for resending back the item and now which you have given both are different. Also you have mentioned that sending a fresh parcel as replacement. However my complaint is of Wrong item delivery and you have agreed to credit back the money with parcel charges. Also I have mentioned BLUE DART courier is not ready to accept the parcel as its value is more than 5000 Rupees and its an electronic item.
Earlier address
India Today Book Club
F-14, 201 Competent House,
Middle Circle, Connaught Place,
New Delhi 110001.
New address given by you.
India Today Book Club
B-47, Indira Enclave, Neb Sarai
New Delhi- 110068.
I strongly urge you to read the mail complaint which I have send before and reply why it is not possible, so that I can file a complaints in consumer court. Please mention your terms and conditions which was not mentioned during transactions time.
I have copied earlier mail thread here….
—————————————————————————————–
– Hide quoted text –
Thanks for finally accepting that wrong commitment from your end.
However I have seen many complaints regarding refunding money after you receive back the item. Below link is the one example for the same.
Also, I would like to re-iterate the conversation I had with Mr. Ravi Negi, he promised me refunding the courier charges, however this is not mentioned in your mail.
I also ask you to refund all my expenses for STD charges which I have spent on your customer care as it was a mistake from your side. I am very much sure as per consumer law, I am eligible for getting those expenses since the WRONG COMMITMENT was from your side. If I am not eligible to get the money I spent for the customer care telephone conversations, please explain why I am not eligible, So that I can cross check with Consumer court.
I have inquired BLUE DART about sending back my mobile, they rejected saying that they can not take this item under normal courier since the value of the item is more than 5000 (actually it is 6498 Rs) and also it is electronic item. I wonder how was it send to me before? Was BLUE DART aware of this item value and type?
I would request you to arrange the courier to re-collect the item from my place and pay back the money immediately, if you can not do that please explain why so that I can cross check with Consumer court.
Thanks,
Vishwanath Kumar Kalavar.
Novell Software Development (I) Pvt. Ltd.
#65, D block, Laurel,
Bagmane Tech park,
C.V Raman Nagar, Bangalore.-560093
Mobile:+91 9740078828
Landline: 080 4002 2143
Sharad said
Hi,
I am also one of the victum of India Book Club. They never delivered the Item which I ordered .
Instead they claimned that I returned back when I asked them cancel my order and revert my money then from last since more than 3 months ther are keep on telling that we are allready forworded the issue to concern department in bettwne they did lot of mischif with me. The
order no M-COMMERCE/0GA090074011. The order value is Rs. 2624.
Now they crossed the limit today again i got the same mail from them
Now I want to take some legal action against them to any extent thay have already given me
plently of tension. Below are the today mail that i got. I can provide you mail chain also
if require even I asked them to send me customer care conversion file what i communicated with them.
I do not want the same thing will be happen with other people.
It is really humble request that I badly looking to punish them and i am ready for the
any concequences.
Dear Member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail, we would like to inform you that your complaint is already forwarded to our concern department for the same we request you kindly provide us some more time for the same.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Susheel Kumar
India Today Book Club
Anil Divakaran said
This is very true. THE BIGGEST FRAUD IN BIG BRAND NAME.
I ordered for 16 music CDs in instalment scheme. 1st instalment of Rs.800 was debited from my credit card in Aug 2008.
I never got the item. Initially, whenever i contacted, they kept on requesting to wait for few more days and after one year, my request for refund was accepted. But I did not get the refund. Now they say, as per their records, the cheque has been delivered and the issue is closed at their end. Till now, I have not received the the refund..
NEVER TRY YOUR LUCK ON THIS.
Vishwanath said
I am Vishwanath Kumar Kalavar, yet to confirm the refunded amount in my account. I suggest all my fellow shoppers based on my experience.
PLEASE DO NOT DO ONLINE SHOPPING WITH INDIA TODAY BOOK CLUB (ITBC) unless you are very much sure about the deal because
1. ITBC make FALSE commitments.
2. ITBC does not care of customer after receiving the transaction money.(I made complaint on September 28 2009 on wrong item delivery)
3. ITBC customer care is Pathetic, they make FALSE commitment of solving complaints in 24hours everytime you call them.
4. The customer care number is STD, I have spent 150 Rs on calling them, they refused to refund that money even the mistake from their end.
5. Their toll free customer care number never worked for me.
6. ITBC will give you lots of PAIN and Mental Harassment once you became a member of ITBC.
7. They send lots of SPAM emails which are FAKE(I have 50 in my inbox atleast as of today.They called me and mentioned that I have won 8lakhs as a part of 60lakhs bumber prize,I wonder why ITBC can not concentrate on not making FALSE commitments).
8. I still have case on them for wrong commitment in Consumer forum.
BE AWARE of ITBC.
Regards,
Vishwanath
Deepak Shetty said
Guys there is no use of sending mails to their given id as it been a year n half i have no response from them , nor they are bothered abut my refund , and please if possible do inofrm all your friends not to buy anything from India Today Book club or else they will hve to go to consumer court to get back their refunds and one thing is guarnteed you will never get your pacakge
india today book club said
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your above post , we would like to confirm you that as per your request we have refunded your amount and transaction details are provided you on your email ID but we did not get any revert on that.
We request you kindly confirm us from your bank and provide us your credit statement of the same month so we can forward to our concern for confirming.
We once again providing you the details.
RE# RE09002422
Tranx ID# 201002024885483
Date of Tranx #2010-02-02
We once again request you kindly confirm us the same from your bank and revert us.
Assure you of our best possible services always.
If you have any further queries, please mail back to us on our given id:
feedback@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.-
011-40502424
Thanks & Regards,
susheel
India Today Book Club
Deepak Shetty said
Undear India Today Book Club, there no such refund made to my credit card account and to add on this i wuld like to know on what card no. you made the refund as you have the details do let me know
Really sick of you guys
india today book club said
Dear Mr.Vishwanath Kalavar ,
We sincerely apologize for inconvenience caused to you.
With reference to your above post , we would like to confirm you that as per your request we have refunded your amount and transaction details are provided you on your email ID but we did not get any revert on that.
We request you kindly confirm us from your bank and provide us your credit statement of the same month so we can forward to our concern for confirming.
We once again providing you the details.
RE# RE09002422
Tranx ID# 201002024885483
Date of Tranx #2010-02-02
We once again request you kindly confirm us the same from your bank and revert us.
Assure you of our best possible services always.
If you have any further queries, please mail back to us on our given id:
feedback@indiatodaybookclub.com
Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,
or call us on our customer care No.-
011-40502424
Thanks & Regards,
susheel
India Today Book Club
Durgesh said
Beware of India Today Book (Cheaters) Club or Bag It Today.
My membership ID with India Today Book Club is ITBC08774081. I had placed an order (TELESALES/0GA090014244) worth Rs.1897/- for Reebok kit (shirt, watch, belts etc.) on 06-March-09. When the ordered items were not delivered after more than 4 months of order, I requested to cancel my order and refund the payment. I have been following up over phone and emails for more than 12 months, but ITBC team is unable to process my refund till today. What should it be called “fraud”, “failure of a REPUTED company in online business”, ’’shame’’, or what? Is there any chance to get my hard-earned money back?
I have provided them all the proofs (CC statements, Order confirmation emails etc) many times and also send letters in writing to their Noida and Delhi offices by Speed Post, but no replies. They do not care for the customers once they got the payment.
They have started a new company BagItToday to make more money by cheating people.
Thanks for reading!
Deepak Shetty said
Durgesh thats really sad this guys are big time cheaters so i request you to spread this news to as many people we can so that they dont get cheated like us
vishwa said
Durgesh,
Please look at my posting in same thread, you may understand the level of mental harassment I have gone through ITBC and its customer care service.
I personally suggest you to file a case against them, go to online consumer court and file a case with all the proof attached.
I hope this helps.
Regards,
Vishwa
Sujata said
ITBC | Fraudsters and Cheats | Proposal for a Class Action Suit
Hi,
I am Sujata Garimella.
Like you, I too trusted the India Today name and had ordered stuff from ITBC. My experience was awful. I did not get what I ordered for. I did not get the promised “extras”. And I did not get any solution either.
This whole nightmare started in September 2009 for me.
To top it all they still keep calling me.
I plan to sue them for Rs. 10 lakhs. I have started an action against them and would like more victims of ITBC’s dirty tricks to join in because there is a lot of strength in numbers.
Please click the link below and join in.
http://voip-india.webs.com/itbcsuethem.htm
Like you and me there are lakhs of other victims of ITBC’s malpractices. There is a link in the web page above that will take you to a list of the sites on which people have complained. I request you to take the time and send at least 50 of them this mail and ask them to send it forward.
That way we can reach the maximum number of people in the shortest period of time and quickly initiate legal proceedings.
I hope we have 10,000 people and then, if not getting the money we can at least ensure that the company closes down.
Looking forward to take up arms together with you.
Sujata
Deepak said
Hey guys,
I am also facing severe issues while dealing with these fraud guys.
I have already lost my 3200 bucks, but I dont want to spare these fraudsters to let them continue their fraud.
Do you think we should unite ourselves and launch a “Close This Fraud Company” campaign.
Since I am new to this kind of campaigning, any help and pointers would be really helpful.
Keep posting your ideas here as I will be notofied of any updates to this forum.
Deepak
Sujata said
Sue ITBC Movement | ITBC Getting in Touch
Hi,
The Sue ITBC Movement is getting response from ITBC.
Please see the attached document (Proposal_for_a_Class_Action_Suit_Mail_Exchange_2.doc){this is only as a attachment in mail…cannot be seen here}
If you haven’t yet become a member, I request you to join now. Please click the link:
http://voip-india.webs.com/itbcsuethem.htm
If the link doesn’t work, please follow the following steps:
1. Type in http://voip-india.webs.com/ in your address bar
2. Roll over Voices in the left navigation
3. Click ITBC | Sue Them in the fly-out menu
If you have a problem accessing the link; please let me know so that I can add you as a member.
I will use the password 12345 for you.
You will receive a notification mail and will need to click the link in that mail.
Additionally, please give me the following details also (needed for legal proceedings):
Name:
Address:
Phone Number:
ITBC Membership Number:
Order Number:
Amount pending from ITBC: (Please put in the actual amount that you have paid to ITBC. DO NOT add the value of the free gift/s here)
Amount pending since: (Format: dd/mm/yyyy)
Nature of complaint: (Please state the actual complaint: Product not received/ Damaged Product/ Fake product/ Free gifts not received/ Free gifts partially received/ Free gifts changed without intimation/ ITBC claimed that offer never existed/ Order cancelled and amount not returned/ Credit card debited more than once and amount not returned)
I look forward to fight this company together with you,
Sujata